Support
We usually reply within two business days.
Contact us
Tell us what happened, your iPhone model, iOS version and the app version (shown at the bottom of Settings in the app). Screenshots help a lot.
Email aideckybusiness@gmail.comYou can also send a report from the app: Settings → Report a Problem.
Importing decks
An Anki deck will not import
In Anki, use File → Export and choose "Anki Deck Package (.apkg)". Then open the file on your iPhone from Files, Safari, Mail or AirDrop and choose AI Decky. Packages from current and older Anki versions are supported. Audio is not imported yet.
A CSV or text file looks wrong
Put the front in the first column and the back in the second. A header row such as Front,Back,Example or Kelime,Anlam,Örnek Cümle is recognised and used as field names. Comma, semicolon and tab separated files all work.
AI generation
"AI is temporarily unavailable"
Check your internet connection and try again in a minute. Studying and editing work offline; only AI features need a connection.
I ran out of AI decks
The free plan includes 3 AI decks a month, refilled at the start of each month. Premium raises it to 60. There is also a daily safety limit on every install.
An AI card is wrong
Tap the card in the preview to edit it, or regenerate just that card. If something is badly wrong or inappropriate, please send it to us via Settings → Report a Problem → Card quality.
Premium and purchases
I paid but Premium is not active
Open the app's Settings → Restore Purchases. Make sure you are signed in with the same Apple Account you bought with.
How do I cancel?
On your iPhone open Settings → your name → Subscriptions → AI Decky. You keep Premium until the end of the paid period.
How do I get a refund?
Payments are handled by Apple, so refunds are requested at reportaproblem.apple.com.
Your data
Where are my decks stored?
Only on your iPhone. Keep iCloud or computer backups on, because we have no copy to restore from. Changing phones? Restoring your new iPhone from a backup of the old one brings your decks with it.
How do I delete my data?
Delete decks in the app, or delete the app to remove everything on your device. To delete a support message you sent us, email us. More in our Privacy Policy.